Refund policy

At Channer’s, we strive to provide our customers with a seamless shopping experience. Please review our updated refund policy below for details on returns and exchanges:

30-Day Return Policy

You have 30 days from the date you receive your item to request a return for exchange or in-store credit.

If you prefer a full refund, items must be returned within 7 days of receipt.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Be in the same condition as received: unworn, unused, with tags, and in its original packaging.
  • Include the receipt or proof of purchase.

Return Methods

In-Store Returns:

    • Free of charge.
    • Visit us at our retail location: 581 Wonderland Rd S, London, Ontario N6K 1L5, Canada

Returns via Mail:

    • Customers are responsible for return shipping costs.
    • To initiate a return, please contact us at info@channers.com.

Shipping

  • Free Shipping is available on orders over $150* (Does not apply to on sale items)
  • Customers are responsible for shipping costs on returns via mail.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • All Canada Goose products. See below for more details.
  • On Sale / Clearance items
  • Select accessories and jewellery
  • Gift cards

Canada Goose Policy:

Due to the prevalence of counterfeit products online, all Canada Goose items are final sale with no refunds, exchanges, or credits. This ensures authenticity and protects our customers and brand partners. Please confirm sizing and details with our team before purchase.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@channers.com so we can resolve the issue promptly.

Exchanges

The fastest way to get what you need is to return the original item. Once your return is accepted, you can make a new purchase for the desired item.

For any additional questions or assistance, feel free to reach us at info@channers.com. Thank you for shopping at Channer’s!