Frequently Asked Questions

Channer’s offers a refined, personalized shopping experience built around service, fit, and quality. Located in London, Ontario, our showroom features a carefully curated selection of high end men’s clothing and womenswear from leading designers around the world. Our experienced team works closely with each client to understand their needs, whether you’re updating your everyday wardrobe, shopping for a special event, or investing in tailored pieces. From the moment you walk in, the focus is on creating a comfortable, elevated experience where every detail is considered.

Yes, Channer’s is happy to place items on hold for your convenience. Holds can be arranged online, by phone (1.519.472.3470) or email (info@channers.com), or in person while visiting the store. Items may be held for up to one week, allowing you time to plan your purchase or visit. This is especially helpful when preparing for special events, weddings, or coordinating outfits in advance. Our team will follow up to confirm if you would like to proceed, and can assist further if additional time is needed, ensuring your selections are reserved with flexibility.

Select men's & women’s accessories, jewellery, men’s shoes & women’s footwear, and sale items are considered final sale and are not eligible for return or exchange. Our team is happy to confirm eligibility at the time of purchase to ensure clarity and confidence.

Yes, Channer’s provides expert in-house tailoring to ensure a precise and polished fit. From minor adjustments to more detailed alterations, our tailoring services are designed to refine each garment to your exact measurements. We also offer custom suits and men’s made-to-measure suits options for a truly personalized result.

Yes, Channer’s offers personalized styling assistance both while shopping and through dedicated style consultations. Our experienced team provides one-on-one guidance tailored to your lifestyle, preferences, and wardrobe needs.

During a consultation, we assist with fit, colour selection, fabric choices, and outfit coordination, helping you build a cohesive and versatile wardrobe. Whether you’re refining your everyday style, building a professional wardrobe, or shopping for a special event, our goal is to ensure every piece works seamlessly together and fits with confidence.

Yes, Channer’s specializes in wedding party fittings and group appointments. We work closely with grooms and groomsmen to coordinate styles, manage measurements, and ensure a consistent, tailored look. From made-to-measure wedding suits to formalwear styling, our team ensures your group is prepared well in advance of the big day.

Channer’s carries a curated selection of over 120 premium designers &  across both men’s and women’s collections, including a strong representation of Canadian fashion designers. Our assortment includes internationally recognized names such as Canali, Zegna, Coppley, Eton, Polo Ralph Lauren, Alice + Olivia, Cambio, SHAN, and many more.

From tailored clothing and custom suits to premium denim, casual wear, and formal pieces, our collections are thoughtfully selected to offer both quality and versatility. With new arrivals introduced regularly, Channer’s continues to bring in modern, fashion-forward designers from around the world while maintaining a strong foundation in craftsmanship and fit.

Yes, you can view our showroom and get a sense of the Channer’s experience through our online store tour and social channels. We invite you to explore our space and see how our collections are presented before your visit.

Channer’s offers an extensive and ever-evolving collection of high end men’s clothing and womenswear, including tailored pieces, formal dresses, casual essentials, and seasonal arrivals. While a curated selection is available online, our most up-to-date assortment can always be found in-store, where you can explore the latest styles with the guidance of our experienced team.

Yes, Channer’s offers a well-balanced collection of both casual and formal clothing for men and women. Our selection includes elevated everyday wear such as premium denim, knitwear, sport shirts, and relaxed tailoring, alongside refined business attire like blazers, dress shirts, trousers, and women's tailored pieces. For special occasions, we carry an elegant range of evening dresses and gowns, as well as custom suits and made-to-measure options for a truly personalized fit. Each piece is carefully curated to ensure versatility, quality, and a cohesive wardrobe that transitions effortlessly from day to evening

Yes, we strongly encourage visiting us in-store to experience the fit, fabric, and styling of each piece firsthand. Our team is available to guide both menswear shopping and women’s styling, ensuring a refined and confident fit. We also offer Personal Styling Consultations, which can be booked in advance for a more dedicated, one-on-one experience with a member of our team.

If you need to make changes to your order, we recommend contacting our team as soon as possible. Orders are often processed the same or next business day, so timing is important. While we cannot guarantee changes once an order has been processed, we will always do our best to accommodate adjustments before shipment.

For any updates to your order, including shipping information or product questions, our team is here to help. You can contact us directly by phone (1.519.472.3470) or email (info@channers.com), and one of our experienced staff members will personally review your order to ensure everything is accurate. This hands-on approach reflects our commitment to service and attention to detail.

Once your order has been processed, you will receive a shipping confirmation email with tracking information. Orders are typically shipped the same or next business day, with delivery arriving within one to ten days depending on your location. A signature may be required upon delivery to ensure your order arrives safely.

You can also log into your Channer’s account to view order details and track your shipment at any time. If you have any questions or need an update, our team is always available to assist.

Yes, Channer’s is happy to assist with gifting and special requests whenever possible. Whether you’re selecting a piece of high end men’s clothing or a gift from our womenswear collection, our team can guide you toward the right choice and help ensure it’s presented appropriately. We recommend reaching out in advance so we can prepare your order with care.

Yes, Channer’s offers complimentary alterations on regular-priced items to ensure a precise and polished fit. Our in-house tailoring team brings decades of experience, working with everything from suits and sport coats to trousers, dresses, and everyday essentials. Each garment is carefully adjusted with attention to proportion, comfort, and overall silhouette, so it not only fits properly but complements your personal style. For more specialized adjustments or custom work, our expert tailoring services are available to further refine and personalize your wardrobe.

If your order isn’t exactly as expected, please contact us as soon as possible. We offer returns within 30 days for exchange or in-store credit, with full refunds available within 7 days of receipt. Items must be unworn, with original tags and packaging. Our team will guide you through the next steps, whether that’s a return, exchange, or in-store adjustment to ensure the right fit and finish. Please note that certain items, including sale merchandise and select brands, may be final sale.

Yes, Channer’s offers shipping across Canada, with free shipping available on orders over $150 CAD (excluding sale items). We also provide in-store pickup for clients who prefer to visit us and explore our full selection of men’s and women’s clothing, making it easy to shop women’s clothing near you while taking advantage of our styling and tailoring services.

Channer’s offers reliable shipping across Canada, with complimentary shipping on orders over $150 CAD, excluding sale items. For orders under $150 CAD, a flat rate of $25 applies within Ontario and $35 for all other provinces.

Orders are typically processed the same or next business day to ensure timely delivery. Depending on your location, shipments generally arrive within one to ten days. Every order includes tracking information so you can follow your delivery, and in some cases, a signature may be required upon arrival to ensure secure receipt.

Yes, we offer convenient in-store pickup at our London, Ontario location This option is ideal for clients who prefer to experience their purchase in person, confirm fit, or take advantage of our complimentary alterations and styling expertise. Our team will notify you once your order is ready for pickup.

All Channer’s orders are shipped within Canada, so you will not incur any duties upon delivery. Applicable taxes are calculated at checkout based on your province, ensuring full transparency before completing your purchase.

At this time, Channer’s ships within Canada only. If you are located outside of Canada and are interested in placing an order, we encourage you to contact our team directly. We will do our best to explore possible accommodations where available.

Channer’s strives to process and ship all orders the same or next business day to ensure timely delivery. Whether you’re ordering men’s clothing or women's wear, shipments typically arrive within one to ten days depending on your location. You will receive tracking information once your order has shipped, and in some cases, a signature may be required upon delivery to ensure it arrives safely. During peak periods or special events, processing times may vary slightly, but our team is committed to getting your order to you as efficiently as possible.

Once your order has shipped, you will receive a confirmation email with tracking details. You can also log into your Channer’s account at any time to view your order status and shipment progress. If you need assistance, our team is always available to provide updates.

If shipping options are unavailable during checkout, we recommend contacting us directly. In some cases, we may be able to arrange alternative solutions. You can reach us by email at info@channers.com or by phone at 1.519.472.3470, and our team will be happy to assist.

To ensure secure delivery, some shipments may require a signature upon arrival. Channer’s strives to ship all orders the same or next business day, with delivery typically arriving within one to ten days depending on your location. Tracking information is provided with every order so you can follow its progress. If your shipment is delayed or you have any concerns, our team is always available to assist and provide updates.

In certain situations, Channer’s may need to limit or cancel an order. This can include orders with incomplete or inaccurate information, multiple orders placed under the same account or payment details, or purchases that appear to be intended for resale. In these cases, our team will make every effort to contact you using the information provided at checkout to review and resolve the order. For more details, please review our Terms of Service.

Channer’s offers a flexible return policy designed to ensure confidence with every purchase from our menswear clothing store and women’s collections. Items may be returned within 30 days for exchange or in-store credit, while full refunds are available within 7 days of receipt. To be eligible, merchandise must be unworn, unused, and returned with original tags and packaging, along with proof of purchase.

Returns can be completed in-store at no charge, or by mail, with shipping costs the responsibility of the customer. Please note that certain items, including sale merchandise, gift cards, select accessories, and Canada Goose products, are considered final sale.

If you receive an item that is damaged or incorrect, our team will address the issue promptly to ensure it is resolved to your satisfaction.

Most regular-priced items are eligible; however, certain products are considered final sale. This includes sale and clearance items, gift cards, select accessories, and Canada Goose products. We recommend confirming details with our team prior to purchase if you are unsure.

Returns can be completed in-store at no charge at our London, Ontario location, or by mail. For mail returns, customers are responsible for shipping costs and should contact our team to initiate the process. Our team is always available to guide you through the next steps.

Yes, online purchases can be returned in-store, offering a seamless experience and the opportunity to explore exchanges, styling adjustments, or tailoring services during your visit.

Returns completed in-store are free of charge. If you choose to return an item by mail, shipping costs are the responsibility of the customer. We always recommend visiting us in-store when possible, as it allows our team to provide personalized service and ensure you leave with the right fit or replacement.

If you are outside the return window, we recommend contacting our team directly. While returns cannot always be guaranteed beyond the policy period, we will do our best to assist and find a suitable solution where possible.

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us promptly. Our team will work quickly to resolve the issue and ensure you receive the correct item in proper condition.

During the holiday season, Channer’s offers extended return timelines to provide added flexibility for gift purchases. Eligible items may be returned beyond the standard return window for exchange or in-store credit. For the most up-to-date holiday return details, we recommend contacting our team directly.

Sale and clearance items are considered final sale and are not eligible for return, exchange, or store credit. This policy ensures we can offer exceptional value on select pieces while maintaining the quality and integrity of our collections.

If you have any questions about sizing, fit, or details before purchasing a sale item, our team is always available to assist and ensure you feel confident in your selection.

Yes, gift returns are welcome. While proof of purchase is preferred, our team will do their best to assist with exchanges or in-store credit to ensure the recipient finds the right piece.

Channer’s accepts major credit cards and debit payments for both in-store and online purchases. For larger purchases such as custom suits or special event orders, our team is also available to assist with payment options and ensure a smooth checkout experience.

Refunds are issued to the original method of payment when items are returned within the eligible refund window (within 7 days of receipt). Returns made after this period may qualify for exchange or in-store credit within 30 days. Once approved, refunds are processed promptly, and timing may vary slightly depending on your payment provider.

Discount codes can be entered at checkout in the designated promo code field before completing your purchase. Please note that discount codes may not be combined with other offers and typically do not apply to sale items or select brands. If you experience any issues, our team is happy to assist.

Yes, Channer’s offers gift cards, making it easy to give the gift of choice. Gift cards can be used toward both men’s and women’s clothing, including men’s & women’s custom tailored suits and in-store purchases. They are a perfect option for special occasions, allowing the recipient to enjoy a personalized shopping experience.

For custom suits, made-to-measure garments, or special event purchases, our team can guide you through payment options, including deposits where applicable. We recommend speaking with us directly to review what works best for your order.

For custom suits, made-to-measure garments, and select special event purchases, Channer’s may offer flexible payment options, including deposits where applicable. Because these pieces are tailored or specially ordered, our team will walk you through the payment structure during your consultation, ensuring full clarity on timelines, balances, and next steps. This personalized approach allows you to move forward with confidence while securing your selection.

For online and in-store purchases, payment is typically processed at the time of checkout. For custom or made-to-measure garments, payment details will be confirmed during your consultation. In some cases, a deposit may be required to begin production, with the remaining balance due upon completion or pickup. Our team ensures all details are clearly communicated before proceeding.

Only one promotional or discount code may be applied per order unless otherwise specified. Promotions cannot typically be combined and may exclude certain items, including sale merchandise or select designer brands. If you have questions about applying for an offer, our team is happy to assist before checkout.

Channer’s gift cards are designed to offer flexibility and do not expire. They can be used toward a wide range of purchases, including men’s clothing, womenswear, and in-store services. Some exclusions may apply depending on the product or promotion, and our team is always available to help you make the most of your gift.

Yes, gift cards can be used both online and in-store, making them a convenient option whether you prefer to shop from home or visit us in person. For the full Channer’s experience, including styling guidance and tailoring, we recommend redeeming your gift card in-store.

Channer’s hosts a series of exclusive in-store events throughout the year, including made-to-measure suit events, seasonal showcases, charity fashion shows, and private shopping experiences. These events offer a unique opportunity to explore elevated menswear and womenswear, discover new collections, and work one-on-one with our team in a more personalized setting.

Shopping during a Channer’s event gives you access to exclusive collections, expanded selections, and limited-time offerings, along with expert guidance on fit, fabric, and styling. Whether you’re investing in a custom suit or refreshing your wardrobe, these events are designed to deliver a more tailored and elevated experience.

You can join us by visiting the store during the event or booking an appointment for a more personalized experience. For select events, our team can also assist with planning ahead, ensuring your time in-store is efficient and tailored to your needs.

Delivery timelines may vary depending on the type of item purchased, especially for men’s made-to-measure suits or custom pieces. Our team will provide a clear timeline at the time of purchase and keep you updated throughout the process. Once your order is ready, it will be shipped promptly, typically arriving within one to ten days, with tracking provided.

If you need to make changes or cancel an event purchase, we recommend contacting our team as soon as possible. For regular-priced items that have not yet been processed or fulfilled, we will always do our best to accommodate adjustments.

Please note that items purchased as part of a promotion or sale are typically considered final sale. Additionally, event-exclusive pieces, pre-order items, or made-to-measure garments may have limited flexibility once an order has been confirmed. Our team will review all details with you at the time of purchase to ensure complete clarity and confidence.

Return eligibility may vary depending on the item and whether it was custom ordered. In many cases, made-to-measure or special event pieces are considered final sale. If eligible, standard return guidelines apply, including that items must be unworn with original tags and packaging. Our team will review all details with you at the time of purchase to ensure complete clarity.

The best way to stay connected is by subscribing to the Channer’s newsletter. Subscribers receive early access to new men’s and women’s clothing collections, updates on exclusive in-store events such as fashion shows and made-to-measure experiences, and first notice of seasonal promotions and special offers.

Our newsletter also provides styling inspiration, highlights from our latest collections, and insights into upcoming events within the London, Ontario community. Whether you’re looking to refresh your wardrobe or stay informed on limited-time opportunities, it’s a convenient way to experience everything Channer’s has to offer. You can sign up online or during your next visit in-store.

Channer’s offers an extensive range of sizes across men’s and women’s clothing, including XXS to 5XL, numeric sizing, footwear sizes, and tailored fit options. In addition to standard sizing, we specialize in men’s made-to-measure suits and custom tailoring to ensure the perfect fit regardless of body type or preference.

Channer’s carries a curated selection of men’s and women’s clothing, and availability may vary by style. If your size is not available in-store or online, our team is happy to check additional inventory, upcoming arrivals, or suggest alternative pieces with a similar fit. In many cases, we can also refine the fit through our in-house tailoring or recommend made-to-measure options for a more precise result.

Finding the right fit is at the core of the Channer’s experience. Our team offers personalized sizing and styling guidance to ensure every piece complements your body and lifestyle. Whether you’re shopping for business wear, formal attire, or casual pieces, we recommend visiting us in-store or booking a consultation so we can take accurate measurements and guide you toward the best fit.

Proper care is essential to maintaining the quality and longevity of your wardrobe. Care requirements will vary depending on the fabric and construction, especially for tailored garments and premium materials. We recommend following garment-specific instructions and consulting our team for guidance on cleaning, pressing, and storage. With the right care, your pieces will maintain their structure, colour, and overall appearance for years to come.

Channer’s is proudly owned and operated by Peter and Trudy Channer. Their hands-on leadership and commitment to quality, service, and community have helped build a loyal client base across London and surrounding areas.

Channer’s is known for its curated selection of high end men’s clothing and womenswear, combined with exceptional customer service and expert styling. Located in London, Ontario, we offer a personalized shopping experience with in-house tailoring, custom suits, and a focus on long-term client relationships, setting us apart from traditional clothing stores.

Channer’s was established in 1997 and has grown into one of London, Ontario’s most trusted destinations for menswear and womenswear. In the fall of 2002, the store expanded significantly, enhancing its men’s clothing offering and introducing a dedicated ladies wear section, doubling in size and becoming Channer’s Men’s & Ladies Apparel.

Since then, Channer’s has continued to evolve by adding new lines and sourcing creative designers from around the world, while maintaining a strong focus on quality, fit, and service. Owned and operated by Peter and Trudy Channer, the business now employs a dedicated team committed to delivering a personalized shopping experience.

Channer’s mission is to be a caring company within the community, with a strong commitment to service and quality while presenting superior clothing to every client. This is reflected in our personalized approach, attention to detail, and dedication to helping clients look and feel their best.

Channer’s is deeply rooted in the London, Ontario community through a strong commitment to local events, charitable initiatives, and long-standing client relationships. Throughout the year, we host and participate in exclusive in-store events, fashion showcases, and seasonal experiences that bring clients and the community together.

A cornerstone of this commitment is our annual Charity Fashion Show, which supports ovarian cancer research at London Health Sciences Centre. This signature event has raised over $450,000 to date, bringing together clients, partners, and community leaders for an evening where fashion meets purpose.

At Channer’s, we believe fashion should do more than look good, it should give back, create meaningful connections, and make a lasting impact within our community.

You can support ovarian cancer research at London Health Sciences Centre by making a donation through Channer’s ongoing fundraising initiatives. Contributions help fund critical research and directly impact patients and families within our local community. To donate or learn more about current campaigns and events, we encourage you to visit our events page or connect with our team.